pS
portia S

1 reviews | Active since Nov 2020

05 Oct 2022, 18:32

Delivery that took 3 hours and 30

I ordered food on online 04 oct 2022 at 11:11 with Nando's Silverton for my staff led time 12:00 which was perfect time for their lunch, little did i know food only arrived at 1:20 with shattered chips, to communication what so every about the delay. How could Nando's be so *********** im totally regret doing business with them. its a pity i was not the one who received that order i could have cancelled. It took them 3 hours and 30 minutes to deliver the order. My staff had to go back to work on an empty stomach because Nando Silverton decide to take its time, and this had nothing to do with load shedding. Basically my treat to my employees was just a disaster

How does Nando operation are they selling us chickens that they dont have, they had to go chase the chicken 1st to prepare order.

rather save us power shutdown the place if such services is expected.

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Replies (1)
Nando's
Nando's's reply06 Oct 2022, 09:55
Official
Dear Portia,

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

 
PERi-PERily yours,
The Nando's customer care team

Customer Care:             ***
Operating hours:           Monday – Sunday, 9am – 10pm (including public holidays)