1 reviews | Active since May 2012
Delivery order issues
<p>Good Day,</p> <p>Yesterday I bought a nando's full chicken, 2 sides and 2 kiddies meals that comes with a paddle pop at nando's Randfontein. I specifically requested an orange flavor for the paddle pop. Upon opening the order I realized that the paddle pop were a chocolate flavor and not what I requested. I called the store and was told that the delivery people will come fetch the wrong paddle pop and come with the correct flavor. An hour passed without the delivery guy arriving and I therefore requested that they must not come. This is not the first time as the cashier forgot to include the paddle pops on the bill dispute me having ordered them. My other issues is that if you order Portuguese rolls you have to request the butter or it won't be included. I'm not looking for an apology but looking for a better service. I order in for delivery most of the time and most of the time there are issues with the delivery.</p>
Dear Phumzile,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 7pm (excluding public holidays)
Best regards,
Dear Phumzile,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 7pm (excluding public holidays)
Best regards,