Delivery is a mess

<p>Placed an order at the Nandos Chilli Lane Sunninghill at 11:53, by almost 13:30 I still had not received my delivery. When I called them to ask where it was I was told that it had not even left yet. I then said, forget it I'll come fetch it. When I got there it seems the attendants didn't know what they were doing - they were giving me conflicting information and the impression I got is that my order was never even marked for delivery. The manager, think her name is Chaywita, eventually showed up and was not helpful at all - she didn't even offer an apology at that point. Just said that they were going to deliver to me and waive the delivery fee - this after waiting over and hour and half. That's their best? It was only after giving me the order that she offered a very insincere 'apologies for the inconvenience'. Even when I offered some constructive criticism on their generally very poor delivery times and service, all I got was an 'okay' and a nod. I think this branch is doing themselves a disservice having Chaywita as their manager, as her s****s are sorely lacking. I've had delivery take over an hour before, how can you charge R20 for that? Clearly there is a problem with this branch's delivery service, and no one seems to be interested in fixing it.</p>