1 reviews | Active since Sept 2017
Delivery did not pitch the first time and incorrect order the second time.
I have two terrible experiences with nandos francois road and am highly frustrated. I am a very understanding customer so now that I am writing this review it is because the events that transpired are unacceptable and need to be corrected if this nandos is to remain open in my opinion. The first time I called them for a delivery and after one hour my order did not arrive so I called to enquire about the progress of the delivery and was told that it was on its way. After a further 45 mins it still had no arrived so I called again and was told the same thing so I said to them if you guys forgot to put through my order its okay I understand that mistakes happen so please just be honest and tell me that and put through the order now but the lady insisted that it was already put through and that the driver was on his way. Thereafter, I waited a further 30 mins. Take into account it has now been over 2 hours. Eventually I could see I was getting nowhere and ordered kfc instead. And nandos never ended up showing up. The second time I called to order, everything went fine over the phone and I had ordered extra hot and thereafter when repeating the order the lady says okay so it's hot, extra hot chicken. Realizing that she seems to be confused because it can only be one flavor or the other, I tried to correct her during which time the phone went blank and I could not hear her and then the call cut. Then I tried calling back and was on the call for almost 10 minutes with no answer and I tried calling over three times wasting airtime to no avail. So I then had to drive to nandos to get my food. On arrival I explained to them what happened, and the cashier told me that I should wait for the delivery guy to get back with my incorrect order and that they would just add some extra hot sauce to the chicken that's just been transported back and forth. I demanded that they redo the order and cancel the one being delivered. This is not good service at all and I am not impressed.
Dear Larissa,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (excluding public holidays)
Dear Larissa,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (excluding public holidays)