Delivery delays and hygiene

We, based in Kloof, have had two poor experiences with Nando's. The fist being with the Pinetown branch - ordered telephonically last December and the delivery was delayed for more than two hours. Furthermore, the delivery guy was not trained with proper hygiene - he handled the rolls that were in his bag with his bare hands! Today's order was done at the Hillcrest branch and once again our telephonic order was delayed for two and a half hours. Staff were complaining and didn't want to support Nando's. Poor reflection on your establishment.