1 reviews | Active since Dec 2014
Delivery
I placed an order for delivery at 11h50, I called at about an hour and a half later to find out how far is the order, the lady I spoke with said she wasn't sure and that she will check for me and call me back. 10 minutes later she called and told me she can see my order on the system but she wasn't sure if it's being delivered or not. She said she'll check delivery status and get back to me. It's 14h49 now, nearly 3 hours since I placed the order, and I still have NOT received the order or gotten a response from the lady I spoke with. This is not the first time I ordered food from Nandos and it was delivered way after 3 hours or so. It's disappointing really, NEVER GOING TO ORDER FROM NANDOS AGAIN :-(
Thank you for taking the time to submit your feedback through the Hello Peter website.
At Nando's we have always placed great emphasis on customer care and it is for this reason that we will go to any length to ensure customer satisfaction.
We strive to deliver a top quality product and outstanding service. So when we have a lapse in quality such as the one you have brought to our attention, we panic!
Your opinion means the world to us, and we have to regain your favour! To this end, we have informed the relevant restaurant of your unsatisfactory experience and their manager is looking into it.
That manager will get back to you within 48 hours to explain what went wrong.
In the meantime, we extend our apologies for the inconvenience caused and look forward to making good in your eyes!
Regards,
Nando's Customer Care
Customer Care: ***
Operations Hours: Monday - Sunday, 10am - 7pm
Website: http://www.nandos.co.za
Best regards,
Thank you for taking the time to submit your feedback through the Hello Peter website.
At Nando's we have always placed great emphasis on customer care and it is for this reason that we will go to any length to ensure customer satisfaction.
We strive to deliver a top quality product and outstanding service. So when we have a lapse in quality such as the one you have brought to our attention, we panic!
Your opinion means the world to us, and we have to regain your favour! To this end, we have informed the relevant restaurant of your unsatisfactory experience and their manager is looking into it.
That manager will get back to you within 48 hours to explain what went wrong.
In the meantime, we extend our apologies for the inconvenience caused and look forward to making good in your eyes!
Regards,
Nando's Customer Care
Customer Care: ***
Operations Hours: Monday - Sunday, 10am - 7pm
Website: http://www.nandos.co.za
Best regards,