Dear Nando’s Customer Care Team, I am writing to raise a complaint regarding an incident that occurred today at Nando’s Protea Glen at approximately 19:30. While the general staff were polite and helpful, I had an unpleasant experience with a staff memb

Dear Nando’s Customer Care Team,

I am writing to raise a complaint regarding an incident that occurred today at Nando’s Protea Glen at approximately 19:30.

While the general staff were polite and helpful, I had an unpleasant experience with a staff member named Kediboni, who served me my food. She placed my order on the counter abruptly without cutlery, and the order was incomplete. I had to return to the counter, and fortunately, the cashier assisted me.

Additionally, when I went back twice to collect my drink that was missing from my order, Kediboni as per name tag gave me unpleasant looks, which made me feel uncomfortable as a customer. Her attitude was unprofessional and did not reflect the level of service I expect from Nando’s.

I would appreciate it if this matter could be addressed, as I believe customer service and respectful interaction are important to maintaining Nando’s standards.