Customer service fail - Nando’s Columbine Square

When the customer no longer has the right to check there order or complain then why do we support the business. When an employee tried to intimidate a customer why do we support the business.

An online order collection turned into a nightmare at Nando’s Columbine Square when on collecting the order the order was so tightly sealed that trying to check it caucused the bag to tear. When addressing this with the staff member Noel you are berated and told that he needs to tightly seal orders and why do I want to check the order because he NEVER makes a mistake. When his aggressive nature and arrogance is noted and addressed with him by a second customer that has heard the exchanged he continues even though the customer points out that the customer should be his main priority then there definitely is a problem with the management, training of staff and customer series model. Then a manager by the name of Sonto arrives and says she will peak with him yet he continues to berate me and when called out and asked to speak English he continues his tirade. Leave the store and he continues. Nando’s obviously doesn’t want customers and at that repeat customers which I until today was. Business is obviously too good and they need to chase customers away. While there is definitely a need to observe strict protocols due to covid that does not excuse the arrogance of Noel and his total disregard for the customer. Today Nando’s has lost a customer for good.