Customer service
<p>I've called to place an order with nandos bayview the person that answered the call was totally rude and didnt even speak english probably..its begs the question how she got the job..i had to repeat myself over and over again..eventually i've asked to speak to the manager..which i think she was not...she had no manners on the phone..and spoke over me..i was at the stage that i wanted to cancel the entire order....ive ordered a full chicken and chips but the lady kept asking if i wanted other stuff...i kept repeating my order to her..she then cut the call...she made my very angry but then called and asked for my details all over again...at this stage i was so angry but at the same time hungry as a horse...i then proceed to confirm my order again...coming from a customer service industry myself i understand if u cant hear the customer but to ask me to repeat myself so many times plus speaking with such a tone...begs to ask if my business was appreciated...im a huge fan of nandos and have always loved eating ur food....i hate to stop ordering from u guys because of the lack of customer respect that im sure u can clearly see.i would someone to call me back and explain.i look forward to a verbal response.</p>
Nando’s prides itself in providing its customers with the very best experience when it comes to munching its delectable PERi-PERi chicken.
Nando’s encourages its customers to voice their concerns and appreciate the feedback it receives through channels such as the Hello Peter website. Any comments received, both good and bad, give Nando’s the opportunity to improve the quality of its service so that it meets both Nando’s high standards and its customers’ expectations.
All feedback is directed to the relevant team who respond to the customer concerned in two shakes of a chicken’s tail.
Nando’s prides itself in providing its customers with the very best experience when it comes to munching its delectable PERi-PERi chicken.
Nando’s encourages its customers to voice their concerns and appreciate the feedback it receives through channels such as the Hello Peter website. Any comments received, both good and bad, give Nando’s the opportunity to improve the quality of its service so that it meets both Nando’s high standards and its customers’ expectations.
All feedback is directed to the relevant team who respond to the customer concerned in two shakes of a chicken’s tail.
I reasonly noticed that ive been over charged i ordered a full chicken and portion of chips bull came to R179.i webt on the website and the full chicken is R124.90...the chips is the smallest packet ive ever seen....yet i was charged 50...please explain this....if i was told this prior to my orďer i wud have not ordered the chips....i honestly feel ****** and mislead...i request a refund or a nandos voucher...the manager zandile surpose to call me with regards to this....but i feel that his apology feel on deaf ears...he saif i shud give them one more chance which i did....i ordered a full portion giblets with a roll....but the giblets were so big pieces that had no taste and that there was more oil than anything else in the.....mananger said he was going to call me back yesterday as im still waiting for his call_
I really taught he would deal with this matter with some sense of urgency...but i doubt customer service is something they take seriously....if only i knew this would happen i wud have went else were....i regret my purchase with nandos bayview.im still waiitng to see what lies they will come up with now....from angry customer
I reasonly noticed that ive been over charged i ordered a full chicken and portion of chips bull came to R179.i webt on the website and the full chicken is R124.90...the chips is the smallest packet ive ever seen....yet i was charged 50...please explain this....if i was told this prior to my orďer i wud have not ordered the chips....i honestly feel ****** and mislead...i request a refund or a nandos voucher...the manager zandile surpose to call me with regards to this....but i feel that his apology feel on deaf ears...he saif i shud give them one more chance which i did....i ordered a full portion giblets with a roll....but the giblets were so big pieces that had no taste and that there was more oil than anything else in the.....mananger said he was going to call me back yesterday as im still waiting for his call_
I really taught he would deal with this matter with some sense of urgency...but i doubt customer service is something they take seriously....if only i knew this would happen i wud have went else were....i regret my purchase with nandos bayview.im still waiitng to see what lies they will come up with now....from angry customer