QN
Queen N

1 reviews | Active since Aug 2018

28 Aug 2018, 07:54

Customer service

The service in that restaurant is very pathetic I place an order last night for collection I got the stood everyone was busy with their own things I got to be assisted when I asked for a manager when I got home only to find out they did not put even a single sauce in my order no salad dressing for the salad I bought of I don't understand how am I expected to eat salad with salad dressing it just never gets better in that place your meat was burnt and dry you guys really don't care about your customer

0
Replies (1)
Nando's
Nando's's reply28 Aug 2018, 11:09
Official

Dear Queen

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday – Sunday, 9am – 10 pm (including public holidays)

Best regards,