1 reviews | Active since Dec 2017
CUSTOMER SERVICE
This is not the first time that I've experienced bad attitude and service from the staff at Nando's in Mthatha. After waiting a while in the queue, I was attended to by the cashier. She took my order, I paid and asked how long the order would take. She said 8 minutes. I asked another question and she ignored me, I asked 3 times before I asked her if she was ignoring me. She said no she was concentrating on the money I gave her which was the exact amount. I wonder if Nando's management are aware.. that their staff in Mthatha are arrogant???? I brought this to the managers attention and he apologised.
Dear Ummi ,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (excluding public holidays)
Best regards,
Dear Ummi ,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (excluding public holidays)
Best regards,