1 reviews | Active since Sept 2014
Couldn't Care Behaviour/Bad Attitude
So after lodging a complaint on Nando's FB page last week (following my receiving the spicy rice/strips meal with 4 scrawny pieces of chicken) followed by regular chips which wasn't the usual portion size - I have Nandos often - I was called by the Kloof Street branch where my order came from.<br> <br> Long story short, the Area Manager tells me that because I was silly enough to eat my food (and not take a picture) - apparently humans wade through their food in search of problems to take pics - he doesnt have evidentary proof (pic) of my complaint and cannot replace my meal. I did offer to regurgitate the meal as he was adamant on needing proof but thats apparently not what he wants.<br> <br> It is their policy I am told, a policy which I have never seen on a signboard or any tillslip, and after quoting the NCA to me numerous times, he refused.<br> <br> Tell me, Mr Manager, would I take the trouble to lodge a complaint if there wasn't basis for my complaint.<br> <br> Disgusted and left with a very bitter taste in my mouth<br> <br> PS. If you ever buy the rice meal or anything from Nandos in fact, be sure to take a pic before digging in just in case you need evidentary proof!
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We will be conducting an internal investigation and our customer care team will be in touch with you to get more details.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We will be conducting an internal investigation and our customer care team will be in touch with you to get more details.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***