AK
Anne-Marie Kriek
1 reviews | Active since Feb 2014
04 Feb 2025, 09:07
Continued very bad service
Continued very bad service from and experience with the Meyersdal store. Ordered food last Thursday night at around 20h30. Food arrived at 22h00 - 40 minutes late. So late that we actually did not even want to accept the order and did not eat that night. Nobody bothered to respond to my query. Logged calls - no response to that either!!! Always an issue with this store - unfriendly staff, items missing, wrong items being delivered, late delivery, etc. Really not great to see absolutely nothing is improving. Empty promises all the time (that is if they even bother to contact you). Will really not recommend them
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Anne-Marie Kriek's updateReviewer Update
06 Feb 2025, 07:27Phoning someone twice within seconds of each other (without prior notice and during the day where people obviously have meetings) and then NOT leaving a message is NOT a way to respond or resolve a complaint and definitely not acceptable customer service. The further audacity to then send me a message saying thanks for my feedback and think it is all resolved????? No wonder nothing changes and the bad service continuous if this is the supposed service from Customer Care!!
AK
Anne-Marie Kriek's update06 Feb 2025, 07:27
Reviewer Update
Phoning someone twice within seconds of each other (without prior notice and during the day where people obviously have meetings) and then NOT leaving a message is NOT a way to respond or resolve a complaint and definitely not acceptable customer service. The further audacity to then send me a message saying thanks for my feedback and think it is all resolved????? No wonder nothing changes and the bad service continuous if this is the supposed service from Customer Care!!