Continued very bad service

Ordered food online at 9:32 from the Meyersdal store to be delivered by 10:50 (which I already though was an exceptionally long delivery time estimate that did not make sense at all). At 11:15, I still had NO food. Was phoned at 10:44 to be told they have no driver. Again at 11:15 with same ridiculous story. Almost two hours later and they couldn't sort something as simple as delivery out (and I live about 1.7 km's away)!!!! No solution either other than to tell me they will continue to look for driver!!! Ultimately, my husband drove through to pick up the food and even then they had to re-do an item they got wrong (which is something that has happened on numerous occasions before as well as missing items in orders). No attempt from their side to improve the very frequent disappointing service. Apologies with NO CHANGE ARE MEANINGLESS!!!!