1 reviews | Active since Feb 2025
Consistent in Bad Service!
On Saturday, we decided to visit the Parktown North store in Johannesburg, for what we thought would be a quick hassle-free lunch. We thought wrong. The customer service by your staff is absolutely **********. We were ignored by your staff, even though we were the only two guests in your store as they tried to reload some orders from one POS to another. We decided what to eat in the meantime and waited for our order to be taken. Nada, zilch, nothing from your staff. We were ignored flat out. Your staff did not attempt to rectify the situation and just looked at us as if though we were from planet Mars. How on earth could you allow staff to treat your guests like this? And this is not the first time. So, consistency is definitely there - in the BAD SERVICE department. You have lost clients for life as we will never spend money at Nando's again. If you want to retain customers, get your act together. Maybe you should spend less money on trying to think up clever ad campaigns and spend more money on training your staff or hiring and paying a little more for good staff.
Marius
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***Operating hours: Monday – Sunday, 09am – 10pm (Including public holidays
Marius
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***Operating hours: Monday – Sunday, 09am – 10pm (Including public holidays