1 reviews | Active since Sept 2014
Confused Staff / Manager
I am very disappointed in the Nandos in greenstone as I am a regular , my family and I eat there 4 days in the week and ever since I have been going there I have exceptional service , but to our last 3 visits we have been ordering extra sauce with the meals , so hot strips and rice with extra sauce but they keep sending the extra hot meal with the brown sticker , and the manager has explained that the moment you say extra sauce it automatically becomes extra hot meal and sauce which I think is wrong as we have had nandos there before when the other manager was on duty and I had this problem and he never said that when you order hot and add extra sauce it becomes extra hot the brown sticker he said I will change the meal to hot and extra sauce , sorry about the in convenience (Simon) ,the other manager says when you order hot and add extra sauce it becomes extra hot with the brown sticker , I think this is wrong and then the staff in the kitchen were angry and chatting in their language about us and I am paying for the meal , I am so upset and I wont go to that nandos again I would rather drive to another nandos , Simon and Ruan know we were very loyal customers .
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)