DM
Danny M

1 reviews | Active since Oct 2017

12 Dec 2017, 01:30

Completely Amazed how bad Nando's has become

To whom this may concern This evening, for this first time in a long time, (and as a request from my mother and aunt visiting from the UK) I went to buy Nando’s to takeaway. We have not bought from Nando’s for a long time and I can honestly say after tonight it will not happen again. I ordered the following: 2 x Chicken Burgers and chips 2 x Quarter chicken and chips 1 x Half chicken and chips

The cost for the “so called portions of chicken etc” were R299.00. This was purchased at Nando’s Ruimsig.

I dropped off the burgers and quarter chicken with my mum, aunt etc and returned home to share a “half chicken” with my wife!!! You might as well have served us a ***eon, I was disgusted. If this is what you serve it is no wonder the place was virtually empty when I was there. Do you cook your chicken at a very young age??? I know for a fact that when you buy a whole chicken anywhere else (even Woolworths very nice chicken) cooked and whole it is a very good meal for “four” people. And it is no more than R80.00 for a whole chicken. On top of that, you also do not have to wait 15-20 minutes, its cooked and ready to go!! So explain to me please why yours is ridiculously small and very expensive, I am intrigued as to your answer? I literally could have fed everyone in the house 2 whole “cooked” chickens for half the price.

I can’t imagine what my mothers and aunts “quarter” looked like as I did not see it. No doubt they went to bed hungry!!

For the amount of money I spent on this food I could have ordered “TWO” buckets of chicken from KFC which would have fed us all comfortably for 2 DAYS!!

I will not be buying from Nando’s again as your product has deteriorated considerably. I will post elsewhere also so other consumers are aware of your interest in only the financial aspect and definitely not customer satisfaction.

Ashamed to have wasted my time and money

D.Murphy

0
Replies (1)
Nando's
Nando's's reply12 Dec 2017, 15:38
Official


Dear Danny

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (excluding public holidays)