Complete incompetence and lack of interest

I decided to try this nandos branch besides all the bad reviews I got from other customers and I completely regret it. I called in at about 16:45 someone who sounded like she knew what she was doing took my order and address and we confirmed everything twice and said i would get my order in 30 mins. I call an hour later to check because my order did not arrive and not only did they sound like they had forgotten about the order, it was just sitting there whilst they argued with the delivery man, I got put on hold till my airtime almost ran out and I had told them i was waiting for the order. Nobody said anything to me about the issue and nobody called back to say whether there is a problem and my order never made its way to my house. I have to say i work 3 minutes away from this branch but nobody at my offices supports this branch, we all order from columbine when we want to because their service is impeccable. This branch is a disgrace to the good name of the restaurant and will soon close because the whole community has nothing good to say about this useless place run by complete *****s.