Complaint – Spoiled Food and Poor Service at Nando’s Eagle Landing

I am writing to formally lodge a complaint regarding my experience at Nando’s Eagle Landing.

I purchased a Full Chicken & 2 Sides Sharing Meal for R279.00. The sides selected were coleslaw and rice. When I arrived home and served the meal, I noticed that the rice did not taste fresh. It appeared spoiled and was unusually sticky.

At 14:51, I contacted Nando’s customer care and was directed to the store manager, Balungile, who took my details. I waited for feedback and for the replacement meal to be delivered; however, I did not receive any communication. I called again at 15:51, one hour later. The call was answered by the manager, and I informed her that I was still waiting. She advised that she could not get a driver to deliver and that I would need to collect the replacement myself. I explained that the meal is intended for today and that I expected a resolution without further inconvenience on my part. I am extremely disappointed with both the quality of the food and the level of service received. I therefore request a full refund of R279.00.