Complaint Regarding Order No: 529 – Phola Mall Branch

Dear Nando’s Customer Care,

I am writing to express my disappointment with the service I received from your Phola Mall branch yesterday.

I purchased a full chicken (Order No: 529), and upon getting home, I was shocked to discover that the meat was undercooked and still full of blood inside. This made it unsafe to eat, and as a result, we could not enjoy the meal at all.

Additionally, I had specifically requested extra sauce, and the cashier assured me it was added. Unfortunately, when I checked the order, there was no extra sauce provided.

This is very upsetting as I spent R200 on a meal that went to waste. Not only was it a loss financially, but it was also a very poor reflection of the service and quality I expect from Nando’s.

I kindly request that this matter be addressed urgently. Customers trust Nando’s to deliver properly cooked food and honest service. Experiences like this discourage us from supporting our local outlets.

I would appreciate feedback on how you intend to resolve this matter.

Sincerely, Mr Pule ***