Complaint regarding *********** staff
I am a regular customer of Nandos, and unfortunately Nandos Parktown is the nearest branch to my work. Every single time i place my order, something has to be wrong. I am not sure if the people responsible for receiving orders cant read or hear properly. they dont know how to take instructions. Today 07th December 2017, i placed an order of X1 quarter meal leg portion with peri wedges and full pack with two sides both meals were suppose to be mild with extra sauce. But when the order arrived an hour later, it was plain no flavour whatsoever, let alone the extra sauce. Nandos is to expensive for me to buy plain chicken that i can get anywhere. To add salt to injury, the butter for rolls that was provided, was put in the same package as the meat which is hot and caused the butter to melt! Can this branch get their act together, I am tired of having to complain all the time i order food. I tried to contact the store directly but they were not answering the phone, i left a voicemail for the manager, i am still awaiting a call back...
Dear Suzan ,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (excluding public holidays)
Dear Suzan ,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (excluding public holidays)