Complaint about service

17.12.2020

A reservation was made for a party at Nandos Welkom. We requested to be seated in the outside area. My brother in law even asked if that being that we are sitting outside although its stating its a non-smoking area, if so we adhere to the rules but it was agreed upon. Suddenly around 7pm we were told that we are being unruly and not adhering to the non smoking regulations by 8pm instead of coming to inform us, the lights where turned off in the dock where we were sitting and when questioned we got told “the lights turned off automatically” yet inside the store the lights where still on and we still didn’t understand. The hurtful part is that after our bill was paid then suddenly all the complaints start. And yet when the reservation was done we were not informed about leaving before 8pm.