NvdN
Nicole van der Nest
1 reviews | Active since Mar 2018
26 Jun 2018, 12:59
Complaint
Keep getting pretty pathetic service and late deliveries from Nando's Croydon. I do not see the point of them giving you a time for delivery and then still being 40 min to an hour late then when contacting them firstly no answer then being told by someone once I eventually got through that it is not their job to assist me and that I have to redial the number again, yet again I had to contact them then getting someone that could actually help telling me they will contact me back after 20 min I had to give them a call seeing that nobody was going to give me a call back was then advised that my order was given "wrong ". I really hate complaining but it is definitely not the first time this happened as I order lunch for the meetings but this seriously can't continue or do they just not want people to order from them.
Helpful (0)
Replies (1)0
Replies (1)
Nando's's replyOfficial
26 Jun 2018, 20:23Good day Nicole,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Best regards,
Nando's's reply26 Jun 2018, 20:23
Official
Good day Nicole,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Best regards,