KN
Khaye N
1 reviews | Active since May 2016
13 Jan 2018, 17:22
Cold food
13 Jan 2017 @ 16:42 I placed my order 902 with Sissy. I waited over 15mins for my meal and ddnt have a problem with that. When m6 meal got to me at 17:03 it was COLD and that did not sit well with me, hence I did not put pressure on the guys coz I had an expectation. My food was burnt and cold. I requested for a manager and Monde came to me....i was also not happy with her explanation as she told me that the source used came from the fridge.....if that was the case they should have warmed my meal. I feel i was bul**** to eat my burnt and cold meal. Please view footage to see the above
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Nando's's replyOfficial
15 Jan 2018, 13:02Good Day Khaye Ntuli
Nando’s prides itself in providing its customers with the very best experience when it comes to munching its delectable PERi-PERi chicken.
Nando’s encourages its customers to voice their concerns and appreciate the feedback it receives through channels such as the Hello Peter website. Any comments received, both good and bad, give Nando’s the opportunity to improve the quality of its service so that it meets both Nando’s high standards and its customers’ expectations.
All feedback is directed to the relevant team who respond to the customer concerned in two shakes of a chicken’s tail.
Kind Regards,
The Nando's Customer Care Team
Best regards,
Nando's's reply15 Jan 2018, 13:02
Official
Good Day Khaye Ntuli
Nando’s prides itself in providing its customers with the very best experience when it comes to munching its delectable PERi-PERi chicken.
Nando’s encourages its customers to voice their concerns and appreciate the feedback it receives through channels such as the Hello Peter website. Any comments received, both good and bad, give Nando’s the opportunity to improve the quality of its service so that it meets both Nando’s high standards and its customers’ expectations.
All feedback is directed to the relevant team who respond to the customer concerned in two shakes of a chicken’s tail.
Kind Regards,
The Nando's Customer Care Team
Best regards,