1 reviews | Active since Aug 2017
COLD FOOD
YESTERDAY 3/9/2017 I VISITED NANDOS UMLAZI AND I RECEIVED HORRIBLE SERVICE. WHILST WAITING FOR OUR SIT IN MEAL WE REQUESTED THAT THEY BRING US OUR REFRESHMENTS WHILST WE WAIT. THE WAITER JUST SAID ITS COMING AND HE CONTINUED WITH WHAT HE WAS BUSY WITH. AFTER WAITING FOR SOME TIME FOR OUR MEAL IT COMES EXTREMELY COLD. WE ASKED THE WAITER WHY IT WAS COLD AND SHE JUST NEVER HAD AN ANSWER. SHE OPTED TO GO AND WARM IT IN THE MICROWAVE OF WHICH WE SAID NO TO. THE PLACE WAS NOT BUSY AT ALL SO WE FAILED TO UNDERSTAND WHY OUR MEAL WAS COLD. WE HAD EVEN ASKED FOR WATER AND THAT TOO NEVER CAME. I MUST SAY WE WERE VERY DISAPPOINTED
Dear Phumla Khumalo,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am –10pm (excluding public holidays)
Best regards,
Dear Phumla Khumalo,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am –10pm (excluding public holidays)
Best regards,