1 reviews | Active since Jul 2011
COLD FOOD
I placed a delivery order from Chilli Lane Nandos on Sunday pm. For the prices you charge and adding insult to injury the delivery fee you charge, one does NOT expect to receive cold food. We ordered 1 portion 1/2 mild chicken & chips and 1 cheese & pine burger with chips. ALL were cold and had to be heated in the microwave before we could eat our meal! Total cost R134 (R15 delivery fee for a Waterfall Hills delivery - not more than 10 mins away!) I ended up tipping the driver too, even though I felt strongly about Nandos charging such a delivery fee AND knowing most customers will tip! After all, it is NOT the driver's fault if you charge such crazy delivery fees and supply cold food! All in all a bad experience - not encouraged to do it again any time soon!<br> <br>
Thank you for taking the time to submit your complaint through the Hello Peter website.
We have logged your complaint, with interaction number CAS -60871
Nando's Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Regional Manager.
We encourage feedback and therefore are pleased that you have let us have the benefit of your views.
Our Regional Manager will be contacting you within 24 to 48 hours. Feedback will also be provided to you from Customer Care.
Yours Sincerely,
The Nando's Customer Care Team,
Customer Care: ***
Operations Hours:
Monday - Sunday, 10am - 7pm (Excluding Public Holidays
Thank you for taking the time to submit your complaint through the Hello Peter website.
We have logged your complaint, with interaction number CAS -60871
Nando's Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Regional Manager.
We encourage feedback and therefore are pleased that you have let us have the benefit of your views.
Our Regional Manager will be contacting you within 24 to 48 hours. Feedback will also be provided to you from Customer Care.
Yours Sincerely,
The Nando's Customer Care Team,
Customer Care: ***
Operations Hours:
Monday - Sunday, 10am - 7pm (Excluding Public Holidays