Cold dry chicken

I ordered a full chicken and sides from nandos Eldorado park two hours later when I got my meal it was cold the chicken was dry the rolls were not even fresh I did submit a hello peter complain they rep**** to date they will get back to me since then no apology nothing ever since I have been warning people about nandos in Eldorado park no one seems to be going there a lot because of the poor poor service