Clucking useless app and service

On 01/07/2022 at 20:22, I placed an order via the app. Payment went off and I received an SMS confirming my order at Nando’s Corlett Drive Thru. As a regular user of the app I am well aware of turnaround times and know to give it at least 45 minutes because Nando’s takes forever to deliver. I received a follow up SMS advising that my order was on the way and there was a link to track the order included. This SMS came in at 20:58. The ETA I was given in the App was 21:10. When the advised time hit, I decided to track the order. The status on the app advised that the order has been delivered, however I was still without my food. I call the Nando’s I ordered from and the lady on the other end advised that my order was not received. After much back and forthing, she finally “saw” my order and dispatched a driver to deliver it. My food was finally delivered at 21:42 - Cold, dry and incorrect. There was no extra sauce and it was not cut as requested.

At that point I was completely livid. Made to wait over an hour for cold food that was not even prepared per my order. I logged a query on the app, to which I was SMSed the reference number CAS-776604-F6C3R4 and informed that someone will be in touch. All of which was in vain as no one has been in touch to date. To say I am annoyed with Nando’s is an understatement. Such pathetic service with no follow up on queries to rectify matters.