1 reviews | Active since Dec 2010
clients clean up policy
<p>I went to buy food at Nandos east London in fleet street with my 9 year old daughter having came from the Dr as my daughter was not well and haven't eaten any thing that day. She only had water which I bought at the establishment. Shortly after she drank the water she felt like throwing up and she ran to the toilet and threw up just as she was about to enter the toilet. I immediately went up to one of the staff members and informed her and went back to my table with n daughter. A staff member came up to my table with a mop and said to me " imanager says I must ask you to clean up yourself" as she was giving me the mop and I refused. She then called the manager who came to the table and also instructed me to clean when I am refused I was informed that its a company policy that a client must clean up. I requested to see the policy which I was not provided with. In all honesty it was just water she puked there was nothing in her tummy. It looked like someone has just spilled water on the floor nothing yucky. My child was so traumatized as other clients in the restaurant had their eyes gazed on us wondering. All am asking is if nandos has such policy. If that's the case you m st have it clearly displayed </p>
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team ********** 888who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team ********** 888who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
