1 reviews | Active since Jul 2017
Chicken in my VEGETARIAN meal
<p>I would like to lay a complaint against Nandos at Summerfield Shopping Centre in Boskruin (Randburg).</p> <p>First of all, the service at that branch is the worst I have ever experienced. I live nearby therefore order from them due to convenience. There was not a single time, out of many, that they did not get my order wrong!</p> <p>Tonight I ordered a vegetarian spicy rice (with grilled veggies & halloumi) amongst other items, and as always made it clear to them to repeat the order 10 times to ensure that they don't mess it up! I get home with my order, only to find a piece of chicken in my meal whilst I was halfway through eating it! I AM FURIOUS AS EVER! Reasons being:</p> <p>1. I am a vegetarian (since birth) due to religious beliefs. I do not eat any meat, fish, eggs, seafood, chicken, etc.</p> <p>2. I am currently FASTING! Our religious fast began on Monday and this finding chicken in my meal is completely ********* as well as infuriating. If Nandos does not take vegetarians seriously, then why 'pretend' to cater for us in the 1st place? Since it's clearly being done half-heartedly, don't do it at all. It may not be important to you guys but we take our religion & especially our fasting month very seriously!</p> <p>3. Staff at the Boskruin branch simply have a don't-care attitude towards customers and need to go for English lessons! I have several people who can vouch for that and who have experience the same disgusting service!</p> <p>I will be logging this complaint on Facebook as well as Instagram! I also will NEVER be eating from Nandos again. This time, the pathetic service went too far!</p> <p> </p> <p> </p>
Dear Pratiksha Naranjee
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (including public holidays)
Dear Pratiksha Naranjee
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (including public holidays)