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charmaine M

1 reviews | Active since Jun 2013

17 Jul 2020, 15:41

Chicken dust served instead of nandos extra hot with extra sauce.

on the 24th of june I ordered a full chicken meal with 4 sharings and 1.5 coke via ubber eats. the food I got was surely not from nando's the packaging was. I ordered extra hot with extra sauce and I got some chicken dust tasting type of chicken that I could have bought for r50.00 around the corner and not r282.00 I lodged a complaint via ubber eats and on the website but no response till date. what disgusting service I have received. I have been a fan of nando's for your years and really don't think I will buy it ever again. is this the kinda treatment we get from nando's in these hard times, nando's is not cheap but for the love of the food one make a sacrifice only to be fed kaak. I really want a full apology and compensation on this matter, because this is my third complaint to your company and I hope this time someone will respond or better yet social media will get to hear about this. pictures of the food and the slip are still there. Covid has us on our ***** you should not do the same too. give us exactly what we want and need and not some **** service and food. shop detail:You ordered from Nando's, Westgate order no:1289 june24 time 07:42pm

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charmaine M's update19 Jul 2020, 14:45
Reviewer Update
On Sat the 18th I received a call from Noel at nandos Westgate I have to say thank u to u Noel for ur excellent Customer service u listened to my complaint and even made me smile in the process though I was angry. Today I came to the shop and u were so calm and warm. U asked what u could offer me and I mean I did not even have to wait 10min for my food it was here. Thank u ever so much for restoring one of ur customers. U are a blessing to the shop and the company. Thanks ever so much for grate service. Employee of the month goes to u.