aM
anne M

1 reviews | Active since Mar 2012

28 Jun 2018, 11:05

chicken came late

Good day , last week I placed an order with Nandos centurion. 2 full chickens. My order was placed early because I wanted the meal to come at 12:45 but to my disappointment the food only got to me at 14:15 with no apology no nothing. I subsequently ordered pizza because the reason I ordered the food for a certain time was because my visitors were leaving. This is the message I received from Nandos , however they did not live to their promise. Ola, howzit! Your order from Nando's Centurion is in the kitchen & should be in your hands around 11:55. Your order number is 6734/136731. For queries call: **********

0
Replies (4)
Nando's
Nando's's reply28 Jun 2018, 13:40
Official

Dear Anne

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday – Sunday, 9am – 10pm (INcluding public holidays)

aM
anne M's update02 Jul 2018, 16:59
Reviewer Update
Good day, Today I received a call from your call center, askimg if I spoke to Loyd the century in manager because he apparently said he had spoken to me. Surly this is concerning if management is going to be dishonest about such and dismiss my unhappiness by claiming that I was spoken to. I informed the advisor that no one from Centurion branch called me and that she should ask them to call me immediately. No one called.
aM
anne M's update11 Jul 2018, 13:53
Reviewer Update
Still no one has contacted me ?
aM
anne M's update11 Jul 2018, 13:53
Reviewer Update
Still no one has contacted me ?