1 reviews | Active since Mar 2013
Chased away, Told cant eat in
I went to Nandos pavilion on 24 October 2015 at around lunch time and wanted to order lunch for me and my family (8 year old doughtier and 10 year old son with my wife).<br> I was told buy the cashier that there was no way I could eat in I must order to tack away, I explained my family where sitting at a table waiting to eat why can I not eat in? , cashier just told me I can not as they don't have any more table numbers to give me. <br> I called the Manager and explained to him what was said and that I was highly upset , the manager told me I can sit and eat, and wanted to know who told me I could not.<br> I pointed out the cashier and told him I have lost my appetite and don't feel like eating here any more.<br> <br> I am sorry I am in the restaurant industry and you do not treat customers that way you make a plane , Yes they where pretty full , But my family was sitting at a table like a lot of others that where eating so why could we not get food???<br> <br> <br> I am so horrified by this that I don't wish to eat there ever again and will tell all my friends and family about how staff treat you there.<br> <br> Regards<br> Clinton Lee <br> <br>
Thank you for taking the time to submit your feedback through the Hello Peter website.
At Nando's we have always placed great emphasis on customer care and it is for this reason that we will go to any length to ensure customer satisfaction.
We strive to deliver a top quality product and outstanding service. So when we have a lapse in quality such as the one you have brought to our attention, we panic!
Your opinion means the world to us, and we have to regain your favour! To this end, we have informed the relevant restaurant of your unsatisfactory experience and their manager is looking into it.
That manager will get back to you within 48 hours to explain what went wrong.
In the meantime, we extend our apologies for the inconvenience caused and look forward to making good in your eyes!
Regards,
Nando's Customer Care
Customer Care: ***
Operations Hours: Monday - Sunday, 10am - 7pm
Website: http://www.nandos.co.za
Thank you for taking the time to submit your feedback through the Hello Peter website.
At Nando's we have always placed great emphasis on customer care and it is for this reason that we will go to any length to ensure customer satisfaction.
We strive to deliver a top quality product and outstanding service. So when we have a lapse in quality such as the one you have brought to our attention, we panic!
Your opinion means the world to us, and we have to regain your favour! To this end, we have informed the relevant restaurant of your unsatisfactory experience and their manager is looking into it.
That manager will get back to you within 48 hours to explain what went wrong.
In the meantime, we extend our apologies for the inconvenience caused and look forward to making good in your eyes!
Regards,
Nando's Customer Care
Customer Care: ***
Operations Hours: Monday - Sunday, 10am - 7pm
Website: http://www.nandos.co.za