NM
Nomathamsanqa M

1 reviews | Active since Jan 2010

20 Mar 2018, 12:54

Charged Delivery Unexpected and Delivery Man Never Return Change

I bought 1/4 meal at Nados Pretorius 15th February 2018 at ordered from Sarah. she never communicated that a delivery fee will be applicable the order number 109 at value of R64.50

Upon delivery I made a payment of R100.00 and the delivery man by the name Siphethokuhle insisted that I make a payment he will late on the day return the change, which he never did.

On the same day after delivery took place on my why home I received a call from Sarah requesting that I provide the name of the delivery man. Out of a blue a call is received and when I explained that the delivery receipt was in my office she got irritated and hug-up the phone.

I attempted to return a call with no luck as no-one was picking a call.

I have tried numerous occasion to call Nados Pretorious and I am not getting through telepathically.

I need by change to the value of R35.50

Below are details of the delivery, "TakeOut Express"calls are also not answered Drivers Name: Siphethokuhle Order no: 356140 (607017) ********** ********** Called: ********** with no luck

0
Replies (3)
Nando's
Nando's's reply20 Mar 2018, 18:20
Official

Good Day Nomathamsanqa


Nando’s prides itself in providing its customers with the very best experience when it comes to munching its delectable PERi-PERi chicken.

Nando’s encourages its customers to voice their concerns and appreciate the feedback it receives through channels such as the Hello Peter website. Any comments received, both good and bad, give Nando’s the opportunity to improve the quality of its service so that it meets both Nando’s high standards and its customers’ expectations.

All feedback is directed to the relevant team who respond to the customer concerned in two shakes of a chicken’s tail.

Nando's Customer care Team

NM
Nomathamsanqa M's update04 Apr 2018, 12:31
Reviewer Update
our standard replay will not help. I need my money. I am receiving sms updates from Nandos, no calls and my money has not been returned. A week has past no ownership, Pathetic Customer Service as well. I need my money.
NM
Nomathamsanqa M's update04 Apr 2018, 12:32
Reviewer Update
Your standard replay will not help. I need my money. I am receiving sms updates from Nandos, no calls and my money has not been returned. A week has past no ownership, Pathetic Customer Service as well. No one has called no one taking responsibility I need my money.