VM
Vumasande M

1 reviews | Active since Apr 2011

19 Aug 2015, 21:12

Cancel your order if you want*

Yesterday at 7pm i was from Gym, decided to pop in at Nandos workshop. I bought to 1/2 chicken chips and roll. Just before i pay, i ask the cashier if i can get rice instead of chips. She said i cannot, i asked why, she said because she has processed the order. i said i rather cancel. with a very bad attitude. *cancel if you want*. i was so LIVID. Then i told her she will cjange my order and give me Rice. She said it not possible. i said she must get sumone who will help. shet left the desk and took a decade to come back. The way i was livid i didnt even have energy to chat to a manager. while she was away there was a customer who bought my order that was gonna be canceled. then i got my order from NCAMIE. when Zandile came back i asked her what was difficult, she just rolled her eyes and was NOT interested. i waited for my order and left the place. But yha that was very bad of her to treat me like that. im a hote**** and customer service is my Life. but the way that Zandile carried herself was UNCOUTH.

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Replies (1)
Nando's
Nando's's reply20 Aug 2015, 08:12
Official
Hello Vuma,

There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***