1 reviews | Active since Aug 2015
Call & Collect service not properly functioned
I placed my order via telephone with Nando's Gezina on 31 July 2015 @ 19h10. I was informed that my order will take about 20 min. I went to there at 19h40 to collect my order. Upon enetering the outlet there was a line underneath the hanging board for Please order here... the till next to it was indicating a call & collect sign. I went straight to the call and collect till. The cashier assisted me by recalling the order and as I was about to pay,1 customer behind me in the Please order here que complained of me being served first. The cashier asked me what was the customer saying,I said it is because I am not in the que and went straight to call and collect till. The cashier then said to me she can't assist me further as I need to join the que. The manager just said that I am supposed to join the line as he was not behind the till of call and collect. I feel that the purpose of call and collect should be sc***** and why upset a paying call and collect customer by trying to satisfy another customer which was supposed to be in the que to order. Is call and collect not then a more speedy method of having take away. Very dissapointed with the manager and cashier,I was treated unfair.
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)