RT
Rilwele T
1 reviews | Active since Mar 2017
09 Oct 2022, 12:32
Burnt wing, pitch black and Nando's doesn't even care
All 10 wings were burnt, they even look pitch black (I even took photos) but the Nando's staff continued to package this, such disrespect. I tried one of the wings and I could taste the burns more than the flavour. I have reported this and it seems that Nandos doesn't care much about customer service...which is a pity because it used to be my most preferred takeaway joint for my quick meals.
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Nando's's replyOfficial
09 Oct 2022, 14:18Good day
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 09am – 10pm (Including public holidays)
Nando's's reply09 Oct 2022, 14:18
Official
Good day
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 09am – 10pm (Including public holidays)