1 reviews | Active since Aug 2014
Burnt food and Manager wants nothing to do
Hi<br> <br> I bought on Saturday 14 Feb 2015, a Full chicken, chips, coleslaw and salad.<br> <br> I called the order in and asked for extra sauce and moist pieces. <br> <br> I had collected and to my surprise when i got home the chicken was hacked to pieces, burnt and extremely dry. I called in and manager was not available. I then called in on Sunday to speak to manager, Joe. And he told me he has nothing to do with burnt chicken and he is not going to give me a refund an should try myself to make moist chicken.<br> <br> Is that the attitude to have with clients. Im and Executive of a firm that orders several times a day for that branch. We will be taking our business to Tygervalley. I suggest you get your manager some training on ethics.
Thank you for taking the time to submit your complaint through the Hello Peter website.
We have logged your complaint, with interaction number CAS - 59677
Nando's Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.
We encourage feedback and therefore are pleased that you have let us have the benefit of your views.
Senior Management will be contacting you within 24 to 48 hours. Feedback will also be provided to you from Customer Care.
Yours Sincerely,
The Nando's Customer Care Team,
Customer Care: ***
Operations Hours:
Monday - Sunday, 10am - 7pm (Excluding Public Holidays)
Thank you for taking the time to submit your complaint through the Hello Peter website.
We have logged your complaint, with interaction number CAS - 59677
Nando's Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.
We encourage feedback and therefore are pleased that you have let us have the benefit of your views.
Senior Management will be contacting you within 24 to 48 hours. Feedback will also be provided to you from Customer Care.
Yours Sincerely,
The Nando's Customer Care Team,
Customer Care: ***
Operations Hours:
Monday - Sunday, 10am - 7pm (Excluding Public Holidays)