Burnt dry chicken

Dear Nando's Customer Service,

I am writing to express my disappointment with the service and quality of food I received from your establishment on August 31st.

I ordered a full chicken, chips, and rolls via the drive-thru. The staff member who took my order did not ask whether I wanted my chicken cut into 4 or 8 pieces. I overlooked this detail and forgot to specify that I wanted it cut into 4 pieces. When I collected my order, I discovered the chicken was cut into 8 pieces. I requested a change, and while the staff member seemed visibly annoyed, my request was processed.

Upon reaching home, I found that the chicken was burnt, dry, and basted with sauce with lot of sauce to hide the dryness. Given that I paid R262 for this meal, I was very disappointed with the quality.

This experience has reaffirmed my decision to avoid Nando’s in the future. I am concerned that if such service and quality issues persist, you may lose more customers.

I hope you will address this situation to prevent similar experiences f or others in the future.