Burnt chicken&1h30min delivery

I am writing to complain about the service at this nandos branch. I usually call and collect-having problems with burnt chicken (have started specifying now when I call that they must not give me a burnt chicken). <br> <br> Today I requested a delivery, it took 1h30 min and 3 follow up phone calls to the branch, during which I was **** to about the delivery man having taken my order already. I was informed that it would take 45min-1hr. I called at 1hr after placing the order (was told the order was already on the way), then again at 1h30min. I got cut because of my airtime getting finished while I waited for Nelisiwe to check on my order, I had to recharge and call again. <br> <br> The gentleman who delivered my food (Samual) informed me that I am the first of 2 deliveries he got from the branch 20minutes ago. While speaking to Nelisiwe on the phone asking for their complaints process, I had to wait on the phone for 2minutes while she found out. This is bad service and unacceptable.