RM
Remina M

1 reviews | Active since May 2016

08 Aug 2016, 02:19

Burned food for a price

<p>Went to nandos the Glen on the 3rd Aug election day to pick up my platter ordered telephonically. On dinner time with my guests I noticed some pieces were burned, dealt with 1st there was 2nd, and the 3rd...about 8 pieces were burned and they were turned upside down hiding the burned side. Tried to call nandos, before 8 n they were closed probably due to holiday. On Thursday 4th, I called and spoke to the Manager, told him I have pictures he gave me email address n asked that I send whatsapp as well which I did he read my whatsapp n never even bothered to acknowledge receipt. I'm still waiting with disgust.</p>

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Replies (2)
Nando's
Nando's's reply31 Aug 2016, 10:35
Official

Thank you for letting us know about your complaint. Glad we could be of assistance.

Kind Regards

Nando's Customer Care.

RM
Remina M's update31 Aug 2016, 10:41
Reviewer Update

thank you

Nandos did their best to resolve the matter. The Head Office cares, and is for this reason i will still pop in for a meal.

But if it was for this manager ( ********** ) who asked me to send pictures on whatsapp and then ignored them, I would never. I hope he keeps going.