1 reviews | Active since Oct 2015
Burger not up to standards and false advertising
I ordered the sticky prego burger from menlyn nandos and the sandton nandos and I have been satisfied. So I decided to try the sticky prego burger close to home. Unfortunately it had shredded chicken with cheese and no sign of onions and definitely no sign of the 'sticky prego sauce' which makes the whole burger. This was definitely very poor service and I was disgusted with the shredded chicken as it didn't look appealing. I went back to complain and they gave me a new burger and it had no sticky prego sauce in it and when I asked where is the sauce the man in charge told me that they don't have the sauce. That's actually cheating the customer and cutting corners and costs. And here I have been waiting to have the prego burger unfortunately this nandos didn't even have the sauce for the burger while they are running the promotion. Please look into that.
Thank you for taking the time to submit your feedback through the Hello Peter website.
At Nando's we have always placed great emphasis on customer care and it is for this reason that we will go to any length to ensure customer satisfaction.
We strive to deliver a top quality product and outstanding service. So when we have a lapse in quality such as the one you have brought to our attention, we panic!
Your opinion means the world to us, and we have to regain your favour! To this end, we have informed the relevant restaurant of your unsatisfactory experience and their manager is looking into it.
That manager will get back to you within 48 hours to explain what went wrong.
In the meantime, we extend our apologies for the inconvenience caused and look forward to making good in your eyes!
Regards,
Nando's Customer Care
Customer Care: ***
Operations Hours: Monday - Sunday, 10am - 7pm
Website: http://www.nandos.co.za
Thank you for taking the time to submit your feedback through the Hello Peter website.
At Nando's we have always placed great emphasis on customer care and it is for this reason that we will go to any length to ensure customer satisfaction.
We strive to deliver a top quality product and outstanding service. So when we have a lapse in quality such as the one you have brought to our attention, we panic!
Your opinion means the world to us, and we have to regain your favour! To this end, we have informed the relevant restaurant of your unsatisfactory experience and their manager is looking into it.
That manager will get back to you within 48 hours to explain what went wrong.
In the meantime, we extend our apologies for the inconvenience caused and look forward to making good in your eyes!
Regards,
Nando's Customer Care
Customer Care: ***
Operations Hours: Monday - Sunday, 10am - 7pm
Website: http://www.nandos.co.za