Boiled chicken instead of Grilled chicken
Last week thursday went to Nandos Northmead. I ordered a full chicken and 4 sides, chicken was supposed to be half extra hot and half lemon and herb. Waited for my order for about 15 minutes. When the order came the lady who was assisting us realized that she made the wrong chicken order, she took the chicken back so she can do the right order. It literally took her less than 5 minutes and she was back with the order. When i got home, i realised that she has given us a boiled chicken with just a sauce on it. I went to nandos cause i wanted a grilled chicken not a boiled chicken. I phone the shop and i couldnt get hold of the shop but left a message and the manager by name of Jerome called me back. What he suggested to me was to bring back the chicken so he can swop it. I didnt get it cause now i have to spent my petrol money driving back to nandos to swop a chicken that they initially messed up. Why should i be at a disadvantage because of their error. I suggested that i will send him a photo of the meat Which i did to ********** I last spoke to him on thursday, he told me that he was going to do an investigation and he will come back to me. I would assume that he is still busy with the investigation.
Dear Brilly
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (including public holidays)
Dear Brilly
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (including public holidays)