dM
deen M

1 reviews | Active since Dec 2014

04 Sept 2017, 15:41

Bluffed

ordered a meal through the Drive-Thru. asked for a special order, well done extra sauce on two spicy rice and strips. asked them at the window if they are sure that they got the order right, and they confirmed yes, only to go home and it was dry rice and uncooked chicken in both orders.

another time i had to wait for 45minutes for chicken to be defrosted/available to order

0
Replies (1)
Nando's
Nando's's reply04 Sept 2017, 17:26
Official

Dear Deen

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday – Sunday, 10am – 10 pm (including public holidays)

Best regards,