blatant and unfair overcharging

I have been a regular customer at Nando’s Port Shepstone for several years. I keep coming back because of the good quality food and good service.

However, I am very disappointed with my last visit on 21 September 2021.

I ordered take-out and was asked if I also wanted to add a side dish of avocados. Even though it was fairly expensive, I requested the add-on. When I got home, I discovered I was charged for the avocados but was not given any.

I immediately phoned. The manger on duty informed me that he would give me a side of avocados at "no charge” when I come next to purchase something.

I told him this add-on is not free, since I already paid for it. He then made the ridiculous suggestion that I travel seven kilometers just to pick up the two slices of avocado. This must be his way of luring me back to his store to make another purchase to add to his sales. Surely he could have offered a refund, if nothing else.

This is no solution to such sloppy service. There are better ways to handle such errors.