Benmore Gardens - Terrible service with impossible call routing

I purchased a meal for a corporate lunch. The meal was order at 12:20 with a stipulated delivery time of 15:15. The order finally arrives at 16:15.

It's virtually impossible to navigate through the call center as their attempts to connect me to the store failed 7 times. They provided me with 2 different options to contact the store as one advisor said use option 2 and one said use option 3. Only one advisor advised that they will get the store to call but they store just says they don't know why the order is late.

Food arrives an hour late and lunch was ruined as a sit down lunch and discussion turned out to a 10 minute dash to serve lunch before the close of business and the Sandton rush. Food was cold, and due to the poor service and delays 70% of the food was wasted.

After speaking to the store manageress she advised that she cannot assist as she just came into her shift and that she will speak to the owner and get back to me to no avail after days.

How do we fix this as I wasted R3150.00 from a premium service provider who lacks follow through and empathy when they are failing their consumers