PM
Phemelo M
1 reviews | Active since Nov 2009
07 Dec 2017, 12:50
Bamboozled
I just placed an order online from Nando's Rivonia. When I got to the checkout for my order, the delivery fee was stated as R0.00. I paid with my card, and then, when I went on to check the details of the order, an additional R22 for delivery was added. This was not specified upfront, it came after I had already entered my card details and made the payment. Surely this qualifies as false advertising. I am irritated to say the least. It's a dishonest way to do business.
Helpful (0)
Replies (2)0
Replies (2)
Nando's's replyOfficial
07 Dec 2017, 15:50Dear Phemelo
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Best regards,
Nando's's reply07 Dec 2017, 15:50
Official
Dear Phemelo
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Best regards,
PM
Phemelo M's updateReviewer Update
07 Dec 2017, 16:03The order was even 20 minutes late.
PM
Phemelo M's update07 Dec 2017, 16:03
Reviewer Update
The order was even 20 minutes late.