ZI
Zureida I

1 reviews | Active since Nov 2014

12 Mar 2015, 15:23

Badfood

Since the last time i complained about this store things were ok for awhile but once again same issue, i returned my food on 2 occasions as it was not the way i requested. I was extremely busy today an order the usual as i always do, I speak to a lovely lady Surayah who trys an get my order right, but when ordering from the male my food is not the way i requested.<br> <br> Today i was starving an had no time to check the food myself, i didnt enjoy it at all but i was in a rush an starving i had no choice but to eat it.<br> <br> The new delivery seems to always come in after 11 an his meant to start at 11<br> which means i have to wait on my food. <br> <br> im really becoming an noyed with this store now, an if you guys check im a regular customer

0
Replies (1)
Nando's
Nando's's reply12 Mar 2015, 16:00
Official
Hello ZureidaIsmail,

Thank you for taking the time to submit your complaint through the Hello Peter website.

We have logged your complaint, with interaction number CAS - 61120.

Nando's Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.

We encourage feedback and therefore are pleased that you have let us have the benefit of your views.

Senior Management will be contacting you within 24 to 48 hours. Feedback will also be provided to you from Customer Care.

Yours Sincerely,

The Nando's Customer Care Team,
Customer Care: ***