JM
Jabu M

1 reviews | Active since Apr 2015

30 Apr 2015, 14:51

bad stale food ,Packing wrong orders,bad telephone

i had to go there in person because they decided not to answer their phones I bought my food the cashier was so friendly , the problem started when he packed my order he packed the wrong order ,with stale bread rolls no butter,burnt chicken and it was not for the first time , I called them before regarding this incident but they are still doing the same .I am Highly upset I expect some feedback from nandos and for them to higher their standard of work.

0
Replies (1)
Nando's
Nando's's reply30 Apr 2015, 17:07
Official
Hello jabulisile2,

There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)