1 reviews | Active since Jul 2019
Bad Service/Arrogant Manager
On Tuesday 30 July 2019 I went to Nandos at Tramshed, Pretoria. I ordered two quarter chicken, chips and a rolls special. I paid for it and specified that I wanted two Breast part chicken. The lady at the till rang it up that way. When the order arrived only one was breaths and the other was leg, I asked the waiter to please ecchange the chicken as to my request, she said that I can't choose which piece I want, I asked to speak to the manager named Thabo, he said that the Terms and conditions says that one can't select the piece you want an dthey have to decide which piece they want to give the customer. I told him that on Saturday I ate the same meal at Nandos in Menlyn and there was not problem when I choose the piece I wanted. The manager, Thabo said I should rather take my money and go and eat somewhere else where I can choose which food I require. As a Regular Nandos Customer I am really disappointed in the kind of service at Nandos Tramshed. And I will never suggest anyone support them. Cause how can they tell me what to eat and I am paying. It's not as if I asked for food.
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world. We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations. We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail. PERi-PERily yours, The Nando's customer care team Customer care: *** Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world. We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations. We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail. PERi-PERily yours, The Nando's customer care team Customer care: *** Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)